Omnichannel Assistants
Answers, qualifies, books, and hands off with traces.
AI Systems Architecture for Regulated, Customer-Facing Teams
Assistants, doc automation, governed knowledge—delivered with dashboards, training, and auditability. EN/FR/NL.
30–60%
Cycle-time reduction in pilot lanes
<60s
Assistant first-response target
50–70%
Manual keying reduction via OCR
<2%
Doc-pipeline error budget
About
Architecture • Operations • Compliance
- Systems Architect
Full-stack AI with observability and auditability by default. - Multilingual
English • Français • Nederlands. Clear UX + documentation. - Interoperable
API-first; Make, n8n, Zapier; HubSpot/Salesforce; Airtable/Notion; Twilio/WhatsApp; Calendly/Zoom; Stripe; GoHighLevel.
Contact
Ine Forgeron - AdminVanguard Studio
+33 6 29 26 16 27
[email protected]
SIREN 517855722
SIRET 51785572200016
TVA FR4651785572
Product Suite — Pilot • Prove • Scale
Document Intelligence (OCR → Case)
Intake, validate, classify, route with HITL.
Knowledge Consoles (RAG)
Versioned answers, reviewer workflow, citations.
Deliverables by Workstream — What Ships, Precisely
Assistants
- FAQ, triage, booking, escalation
- Web, WhatsApp, SMS, email, IVR
- Handoff package
- Guardrails + eval suite
- Runbook & SOPs
Documents
- OCR + classification + validation
- Routing rules to case/ticket
- Error budgets + reconciliation
- Audit logs & traces
- Operator dashboard
Knowledge
- Versioned ingestion
- Reviewer queue
- Grounded answers + citations
- Change log & releases
- Access & retention
Engagement Models — Timeboxed • Transparent
30–45 days
Pilot
Single lane. KPIs, governance notes, handover.
Request Proposal90 days
Program
2–3 lanes + dashboards. Train-the-trainer, SOPs, case study.
Request ProposalCustom
Enterprise
Multi-brand/regulated. DPIA, change-management, procurement docs.
Book ConsultPricing — Transparent • Scope-Aligned
30–45 days
Pilot
From €7,350
- 1 lane (Assistant/Docs/Knowledge)
- KPI baseline + weekly deltas
- Governance notes & handover
Most chosen • 90 days
Program
From €31,500
- 2–3 lanes + dashboards
- Train-the-trainer + SOPs
- Case-study snapshot
Custom
Enterprise
Typical €90k–€190k
- Multi-brand / regulated
- DPIA & change-management
- Procurement documentation
Indicative market ranges (ex VAT). Final fees by SoW after scoping.
Book a Discovery
Live Calendar
Measurement & ROI — Weekly Deltas • Operator-Visible
| KPI | Target | Notes |
|---|---|---|
| TTFV | ≤ 30 days | Per lane; published at kickoff |
| Tier-1 Deflection | 30–50% | Intent coverage + routing |
| Resolution Rate | +10–25% | Content + assistant + human loop |
| Manual Keying | -50–70% | OCR + validation gates |
| Error Budget | < 2% | Triggers review if exceeded |
| CSAT | +10–20% | Voice, clarity, speed |
Industries & Use Cases — Focused • Transferable
- Public Sector & Grants — Citizen services, intake, eligibility, multilingual access.
- Financial Services — KYC/AML docs, disclosures, consent & retention.
- Healthcare & Life Sciences — Patient intake, referral routing, audit trails.
- Education — Admissions triage, document collection, support.
- Professional Services — Onboarding, research consoles, SLA dashboards.
- E-commerce & DTC — Order support, returns, fit/usage knowledge.
Governance & Security — CNIL/GDPR • Safety • Consent
Data Handling — Data-minimal flows; purpose limitation; retention windows; access controls.
Provable Answers — Versioned knowledge with reviewer sign-off. Exportable traces.
Evaluation & Safety — Bias tests, red-team drills, incident playbooks, approvals.
FAQ
Do you integrate with our stack?
Yes—API-first. Make, n8n, Zapier; HubSpot/Salesforce; Airtable/Notion; Twilio/WhatsApp; Calendly/Zoom; Stripe; GoHighLevel.
What languages?
EN/FR/NL for UX, prompts, and documentation.
Contact — Fast • Clear • Documented
Share your highest-leverage lane. You’ll receive a short plan and a clean checklist for a 30–90 day build.
Primary: Ine Forgeron - AdminVanguard Studio · +33 6 29 26 16 27